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  • Writer's pictureJohn R.

Survey Results: Financial Services Industry Impact, Response and Lessons Learned from the COVID-19

Updated: Aug 4, 2020

Today, we released the results of our recent financial services industry survey on the impact, response and lessons learned from the COVID-19 pandemic.

While the industry has invested in business continuity infrastructure, improved staff readiness and disaster preparedness, there is no modern precedent for a crisis and disruption of this scale.

The survey incorporated questions about preparedness, BCP implementations, business or supply chain disruptions, missteps in planning and responding, lessons learned and actions going forward.

The survey was conducted on a blind basis, a cross section of financial services market participants responded. It contains a number of exhibits and objective feedback from the respondents about their experiences.


See the Perspectives and Research section of our website for the full report:



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